Return and Refund Policy
Thanks for shopping at the at the Convent Market. If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Our Commitment to Your Privacy
We collect Information to Serve You
Collecting information from visitors to our web site makes it possible for The Sisters of the Good Shepherd to deliver the kind of personalized service you expect. On certain pages of our web site you can fill in a form in order to make comments, request information, and/or register to receive materials from us.
How Your Information is Used
We DO NOT sell your information. The Sisters of the Good Shepherd use the information you provide to us for internal purposes only.
On some pages of our web site, we provide a link for you to send us an e-mail. We use your return e-mail address in order to send you a response. This return address is not used for any other purpose. Any information contained in your e-mail is also kept strictly confidential.
Our web site uses forms to allow you to request information on our products and services. In these forms, we collect your contact information (name, address, e-mail address, etc.). We use the contact information you provide to respond to your inquiry. If you do not want us to know any of your contact information, please do not submit a form to us.
The Sisters of the Good Shepherd web site features a monthly newsletter containing the latest information on our products and services. We provide a registration form on our web site for those interested in receiving this newsletter via e-mail. This monthly e-mail provides you with an opportunity to opt-out if you no longer wish to receive our newsletter. The Sisters of the Good Shepherd do NOT send unsolicited e-mail.
We use non-identifying information to help keep track of our web site traffic. The Sisters of the Good Shepherd web site uses a software program that gives us the ability to track things like number of visitors, what pages are being viewed the most, etc. This information reveals nothing personal about you. Our web server does NOT record the e-mail addresses of our visitors.
If you have any questions about our policies, please contact us.